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Browse through these FAQs to find answers to commonly raised questions.
Frequently asked question
Frequently Asked Question
We are looking to appoint key distributors to expand our network and share the success we have enjoyed with our new partners.
Yes, we work with companies at all stages of design and manufacture, from concept to finish, in a highly focused effort to bring industry level products and services to you. Please complete the contact form if you are interested in cooperation.
Yes, you can visit our “Manufacturing” page.
The main products which include electrolyte analyzer, blood glucose meter, NIBP monitor, all of them have CE license and our biolyte 2000 has FDA 510(K).
pettrust is an animal medical brand who belongs to BioCare. The pettrust team is responsible for design, research and development.
First, please check if the patient’s cuff is correctly fastened. If the cuff is either too loose or too tight around the arm, it would cause no BP readings from 701DH, and please make sure patients are relaxed and comfortable for taking BP measurement.
Please recharge your VTrust 701DH regularly and keep its power sustainable. This ensures your monitor functions normally, thus lasts the battery life longer.
Please check the condition of velcro on the cuff, since the tightness of the cuff would influence the BP measurement results.
Use Condition Na to clean Na electrodes, and DO NOT use Condition Na too often, since it has a corrosive potential to damage electrodes.
As sample numbers are in low frequency, the auto-calibration function ensures the flow path of tubing is clear when it hasn’t been used for a long time.
Do “cleaning flow path” with a cleaning solution, and it would clean electrodes and remove bubbles in the tubing.
Please click the link to connect the teaching videos.
Yes, all BioCare blood glucose meters meet the ISO 15197:2013.
(a) 95% of the measured glucose values shall fall as below :
(b) 99% of individual glucose measured values shall fall within zones
A and B of the Clarke Error Grid (CEG) :
- To avoid causing test strip damp, please make sure your hands dry before blood collection.
- To reduce glucose test strip contact with air, please take only one test strip at a time and close the test strip bottle cap immediately.
- Put the lancet into the lancet pen.
- After preparing the lancet and test strip, please disinfect the area to be pierced by alcohol. Wait for drying to avoid residual alcohol affecting the test result.
- Insert the test strip into your blood glucose meter and confirm that the BGM is turned on.
- Use a lancet pen pierced on the outside finger and squeeze a sufficient drop of blood. To avoid getting an inaccurate blood glucose value, please don’t squeeze your finger excessively.
- Ensure the test strip absorbs enough blood and the BGM display test result.
- Remove the test strip by strip ejector.
You can test the accuracy of your glucometer by squeezing a droplet of DIAVUE control solution onto a test strip and putting it into your meter. You would go through the same process as you would with your blood sample. After the meter takes the reading, you can compare the reading with the amount printed on the solution bottle. If the two numbers match, that means your glucose meter is functioning properly. You should use the control solution every time you open a new box of test strips to verify the quality and accuracy of the products.
- Squeeze a drop of control solution on the tip of the reagent cover.
- Use a test strip to absorb the control solution.
- Do not drop the control solution on the test strip directly to avoid enzymes absorbing back and polluting the whole bottle of control solution.
- Use control solution calibration to make sure the accuracy each time after changing a new bottle of test strip.
- DIAVUE Prudential test strips can be stored 90 days (three months) after first opening or until the expiration date. ( Whichever comes first)
- DIAVUE ToGo and DIAVUE puro test strips can be stored 180 days (six months) after opening or until the expiration date. (Whichever comes first)
Blood collection from fingertips will cause discomfort or pain in diabetic patients because the fingertips are densely distributed with nerves. AST through different blood collection tools and special setting of BGM which allows diabetics to collect enough blood from the upper arms, thighs, calves, palms, and reduce the pain and discomfort of diabetics
Our DIAVUE Prudential and DIAVUE ToGo BGM have AST function.
Because diabetics don’t have enough insulin or damage to the cellular insulin receptor. This situation causes cellular start to consume fat to produce ketone because they don’t have enough glucose. If our cellular can’t keep getting enough glucose, a large number of ketone will be produced and enter our blood which reduces the blood PH value, leading to ketoacidosis and severe will cause death. The ketone warning can remind diabetics their physical conditions.
Here is normal situation HCT range:
|Male||42 – 54%|
|Female||38 – 46%|
|Newborn||56 – 69%|
Some diseases will cause high HCT value, such as Polycythemia and Dehydration etc. Some diseases will cause low HCT value, such as anemia and kidney disease etc. When you have high HCT value, the measurement result will be lower than real value. On the contrary, your measurement result will be higher than real value. Therefore, the instrument needs to calibrate the blood glucose measurement value according to the HCT value.
BGM (To end-user)
No. The expiry date of the test strips has been repeatedly tested and verified by the manufacturer. The composition of the test strip may change when it expires. If you use expired test strips, it will affect the test results.
Please contact your local distributor and buy a new one.
Yes, please check your BGM transfer method is Bluetooth or transmission connection.
Transmission connection: Please contact your local distributor to buy a transmission line. Download the BGM software at BC website: www.biocare.com.tw then use the transmission line to connect your BGM and computer.
We suggest you use a control solution to calibrate regularly to ensure BGM accuracy. If you found the meter has deviation, please change a new one or contact your local distributor.
The BGM will display a warning when the patient’s glucose data is over 240 mg/ dL. Our DIAVUE Prudential, DIAVUE ToGo and DIAVUE puro all have this function.
Because diabetics don’t have enough insulin or damage to the cellular insulin receptor. This situation causes cellular cells to start to consume fat to produce ketone because they don’t have enough glucose. If our cellular can’t keep getting enough glucose, a large number of ketone will be produced and enter our blood which reduces the blood PH value, leading to ketoacidosis and severe will cause death. The ketone warning can remind diabetics of their physical conditions.
Following the regular international blood glucose meter standard (ISO 15197), you can’t use your BGM compared to other home use brands. According to the FDA provision which is the correct BGM comparison method, it must follows the rule of same time, same blood collection position and compare to biochemical analyzer in the hospital. So you can’t compare the blood glucose meter directly even if they are the same type or same brand.
Please make sure your test strip storage and operation method following the rule below:
1. Make sure your hands are dry when opening the strip bottle.
2. Be sure to close the bottle cap immediately after taking it out of the test strip.
3. Be sure to close the test strip bottle and dry it when you finish if you disinfect it with alcohol.
Absolutely not! This will easily make strips to be damp and cause the blood glucose test result to be incorrect. There are dedicated desiccants in every single strip bottle and the storage period will be consistent with the expiry date of the test strip. The test strip will absorb moisture in the air if the test strip is taken out and not used immediately.
You can see the BGM serial number label behind the meter.
You can see the test strips production batch label on the strips bottle.
No, not all DIAVUE test strips apply to every DIAVUE series BGM. The applicable glucose test strips will be different because of the difference between the principle and factory setting of different models. Please reference the user manual or ask your local distributor for selecting test strips which are suitable for your BGM.
Please make sure you insert the battery correctly. The battery changing method and battery type please reference your user manual. Please take out the plastic insulation sheet first between battery and contact place if it is a whole new blood glucose meter.
If these are still unable to solve your problem please contact your local distributor.
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